Address: Victoria Hall, 39 High Street, Oakham, Rutland, LE15 6AH
Contact: bookings@victoriahall.org | 01572 722496

1. Introduction

These Booking Terms and Conditions (“Terms”) govern all bookings made with Victoria Hall. By making a
booking, you agree to be bound by these Terms.

2. Booking Procedure

a. Bookings must be confirmed through written or electronic acceptance by both the hirer and Victoria Hall.
b. A non-refundable deposit of 50% of the total booking amount is required within 14 days of confirmation to
secure the booking.
c. The final balance is due 30 days before the date of the event.
d. A 14-day cancellation window applies from the date of booking confirmation. After this period, the deposit
becomes non-refundable.
e. Payment must be made via BACS. Invoices will be sent to the main contact’s email. Payment details are:
Trustees of the Victoria Hall
Sort Code: 40-35-21
Account Number: 11360183
f. Victoria Hall reserves the right to cancel the booking if payment is not received within the stated
timeframes.

3. Booking and Payment Information

– Ensure your booking includes time for setup (e.g., decorating) and clean-up.
– Room hire is charged by the full hour.
– An invoice will be issued once the booking form has been completed.
– A booking is considered confirmed upon receipt of full payment or deposit.
– All prices are exclusive of VAT unless otherwise specified.

4. Cancellation and Refund Policy

– Cancellations must be submitted in writing via email to: bookings@victoriahall.org

Cancellation Charges:
– Within 14 days of booking confirmation: Full deposit refundable.
– After 14 days: Deposit is non-refundable.

Additional Charges:
– 90+ days before event: No additional charges; only the deposit is retained.
– 30-89 days before event: 50% of the remaining balance is due.
– Less than 30 days before event: 100% of the remaining balance is due.

5. Amendments to Bookings

– Requests to amend booking details or dates must be made in writing to bookings@victoriahall.org.
– Changes are subject to availability and may incur additional fees.

6. Responsibilities and Behaviour

– All hirers and guests are expected to behave respectfully and adhere to any hall rules provided.
– Victoria Hall reserves the right to cancel a booking without refund in cases of disruptive, abusive, or illegal
behaviour.

7. Liability

– Victoria Hall is not liable for any loss, damage, or injury sustained during the use of its facilities, except
where caused by its negligence.
– Guests are responsible for the safety and security of their own personal belongings.

8. Force Majeure

– Victoria Hall is not liable for any delays, changes, or cancellations due to events beyond its control,
including but not limited to natural disasters, pandemics, or government restrictions.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.

10. Contact Information

For any queries, changes, or cancellations, please contact us:
Email: bookings@victoriahall.org
Phone: 01572 722496